Table Of Content
I even had to get an attorney for one issue. WOW, so sorry you still have not received your FCC. MSC needs to step up their dispute department…perhaps other CC members can post contact information for MSC escalation .
Thank you for visiting MSC Cruises
My bad for not confirming at the time but this never would have happened if they could just apply the FCC without redoing the reservation. Our original cruise was on the Seaside leaving on March 14, 2020 which was the day that all of the cruises were cancelled. This was my wife's 60th birthday cruise in the yacht club and was disappointment number one. When we realized that there wouldn't be any cruising for a long time we opted to get the FCC and rebook something else. Since we usually do a transatlantic every year we decided to do the 16 day on the Seashore from Barcelona to Miami. Knowing that the Yacht Club cabins would fill up quickly, I booked one as soon as they were available since it only required a $100 deposit.
shipgeeks
Chaotic, sweaty, stressful and exhausting: An honest review of my time aboard the MSC Splendida Life - News24
Chaotic, sweaty, stressful and exhausting: An honest review of my time aboard the MSC Splendida Life.
Posted: Thu, 30 Nov 2023 08:00:00 GMT [source]
We were to sail a week after you and we have not even gotten our fcc to use. On the thread about that subject a couple posters had similar issues as you. Alternatively, soak in the city's vibrant nightlife scene and treat yourself to exquisite fine dining in one of Dubai's beautiful restaurants for a lavish experience. This is our way of saying thank you to loyal guests who share our passion for discovery and keep joining us year after year.
Here’s your insider guide to spring break travel in 2024
From weekend getaways to family cruise vacations, a world of discovery awaits with MSC Cruises. Choose from 23 modern cruise ships sailing to over 250 of the world’s most sought-after travel destinations that offer something for every traveler. Swim and snorkel in turquoise waters on a Caribbean cruise, relax on the beaches of Bermuda or The Bahamas (including our private island, Ocean Cay MSC Marine Reserve), or visit the picturesque ports of Canada & New England. And for a unique luxury travel experience, the MSC Yacht Club is a ship-within-a-ship that features private access, 24-hour butler service, exclusive venues, and more.
In this ugly situation, I'd be sending the letter(s). If I can get an email of a specific person, I MIGHT also email a copy of my letter. Step into the MSC Yacht Club, an exclusive private sanctuary available to you on MSC Cruises. Here, you can discover elegance with luxury suites offering a 24/7 butler service. Enjoy curated menus in a private restaurant and unwind on the secluded pool deck.
More from Elliott Confidential
On the whole I find them friendly and really want to help but it's their system that ties their hands. Me thinks more gray hair are coming my way. I love cruising on MSC but I do agree that their reservation systems need major upgrading. If the prices are about the same on the cruises that you have recently booked then hopefully they can rebook and add that credit.
Please keep posting here on CC (maybe start your own thread) so those of us who are curious can follow your story. Once you get to the right person at MSC I am hopeful they will make it right for you. The most effective e-mails and letters are very short — no more than one page, or about 500 words. They include all details necessary to track your reservation, such as reservation confirmation numbers and travel dates.
I hung up thinking I would have to make more phone calls when they refused to match the price but, to my surprise, I got an email confirming that the matched the price. I’ve personally never had a problem with MSC customer service. We’ve only had one cruise cancelled to date, which was May of 2020. Our next cruise (August 29th) is up in the air at the moment due to the original ports not being open (not MSC’s fault, obviously), so I’m currently looking at 3-4 other ships and itineraries for the same week. We use a travel agent and he’s always been able to get us great rates on cabins and perks like OBC.
MEMBERSHIP LEVELS AND PRIVILEGES
They had to cancel my Meraviglia cruise and the Seaside cruise and then rebook the Meraviglia cruise on the booking showing the FCC. I did get the same price etc but the Meraviglia had one additional shipboard credit they could not honour because I 'cancelled' the cruise. It wasn't about the $50 credit that irked me but the fact that they are blaming me for cancelling the cruise and them having to now cancel two cruises and reinstate one on the booking where the FCC is shown. Is it my fault that their antiquated system cannot handle these things? I don't blame the agents but I sure give them an earful every time I have to deal with them.
The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you have a consumer problem, please contact our team at Elliott Advocacy through this form. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If you need help with any problem, please contact us through this form.
Don’t be shocked if you end up with a different cabin, that could go either way. Just make sure that you have a copy of the new booking(s) before you make any changes, in case they mess things up. I think it is safer to let resolutions do it than to let the regular customer service agents do it (if they even can), and I assume that you have the resolutions department phone number? If there have been big changes in the price of the cruise, there are some risks involved. Let me preface that I am not a new to MSC cruiser.
The prices on the new cruises that are sailing have gone up significantly. They were very nice and tried to help me. They spent a good effort trying to get this strait, but it didn't work out . I thanked them for their time and told them I didn't blame the agent but the system sucks. I was expecting to have to call them based on past experience wth them "fixing" a problem. I'm sorry that it didn't work out in your case but MSC eventually got everything right with my FCC on an already booked cruise. So you got on the phone and became confrontational with them about problems that hadn’t even happened yet.
No comments:
Post a Comment